Mike Wittenstein is one of fewer than 100 people in the U.S. to hold both the Certified Speaking Professional (CSP) and Certified Management Consultant (CMC) designations. He is the only person in the world to also hold the Certified Customer Experience Professional (CCXP) designation. Mike speaks four languages and has worked in 25+ countries. His presentations, companion workshops, webinars, and coaching sessions educate and energize audiences, spur thought and ignite ideas to drive leaders and organizations forward.
INTERVIEWS AND PUBLISHED WORKS:
PIRCH's NextGen Customer Experience, 2016
Store of the Future, 2014 White Paper
Apple's Customer Secrets Exposed, 2011 White Paper
On Customer Experience, 2011 White Paper
Steve Jobs' Lasting Legacy for Retail, Retail Customer Experience (October 5, 2011)
Retail Customer Experience: Google+ Launches With Mobile Hangouts Retail Wire (October 4, 2011)
Atlanta Retail Industry Examiner in Examiner.com/national
The Art and Science of Waiting in Retail Customer Experience
Give Customers an Experience They'll Rave About in Sleep Savvy
The ROI in Empowering Front-Line Employees in QSRWeb.com
August 10, 2011 "Retail Summit: Technology and 1-to-1 interaction"
August 8, 2011, "Retail Customer Experience Executive Summit"
June 23, 2011, "Experience Design as a Creative Problem Solving Tool"
May 16, 2010, "European Customer Experience"
April 19, 2010, "Talking Customer Experience"
October 17, 2010, "Beyond the TV Programming Experience"