Customer Experience Expert

Mike Wittenstein
Atlanta, GA

Business Media & Communications


Mike Wittenstein
Founder + Managing Partner
Mike Wittenstein speaks vividly about customer experience as strategy for service firms. A Top 50 blogger, international conference speaker, sought-after corporate consultant, and expert change facilitator, Mike is at home in the boardroom as he is on the front lines. With 750+ engagements and 200+ media appearances, Mike is quick on his feet and brings depth to the conversation.
Interview Language:
English,Portuguese (Brazil),Portuguese (Portugal),Russian,Spanish
Contact Information:
Atlanta, GA 30066
United States
More contact detail.


 Mike Wittenstein is one of fewer than 100 people in the U.S. to hold both the Certified Speaking Professional (CSP) and Certified Management Consultant (CMC) designations. He is the only person in the world to also hold the Certified Customer Experience Professional (CCXP) designation. Mike speaks four languages and has worked in 25+ countries. His presentations, companion workshops, webinars, and coaching sessions educate and energize audiences, spur thought and ignite ideas to drive leaders and organizations forward.

Story Pitch

The Myth Behind Low-Hanging Fruit
Lots of business people feel it's natural to go after 'low-hanging-fruit' projects because management will pay attention and their big-picture ideas can then get adopted. There's a dangerous bias in that approach with this consultant has discovered and can help prevent.
Recent Publications/Appearances


PIRCH's NextGen Customer Experience, 2016

Store of the Future, 2014 White Paper

Apple's Customer Secrets Exposed, 2011 White Paper

On Customer Experience, 2011 White Paper

Steve Jobs' Lasting Legacy for Retail, Retail Customer Experience (October 5, 2011)

Retail Customer Experience: Google+ Launches With Mobile Hangouts  Retail Wire (October 4, 2011)

Atlanta Retail Industry Examiner in

The Art and Science of Waiting in Retail Customer Experience

Give Customers an Experience They'll Rave About in Sleep Savvy

The ROI in Empowering Front-Line Employees in


August 10, 2011 "Retail Summit: Technology and 1-to-1 interaction"

August 8, 2011, "Retail Customer Experience Executive Summit"

June 23, 2011, "Experience Design as a Creative Problem Solving Tool"

May 16, 2010, "European Customer Experience"

April 19, 2010, "Talking Customer Experience"

October 17, 2010, "Beyond the TV Programming Experience"


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